It’s More Than a Call Center
Make way for both your internal & external business communications. The Yeastar System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.
Faced with increased competition, squeezed budgets, and high customer expectations for service and support, small and medium-size businesses need an all-in-one call center solution that can help them achieve efficiencies with a higher degree of functionalities, while still being easy to use and maintain.
Yeastar P-Series PBX System gives full backing. It provides an economical call center solution that includes all the essential features – ACD queuing and distribution, IVR, visual call management, call recording &monitoring, real-time wallboards,reports, and more – to power customer service sophistication, operational efficiency, and help SMEs impress their customer, empower their agents, and elevate their business.
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Automated Call Distribution
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Agent & Supervisor Portal
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Instant Performance Snapshot
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Help Desk Intergration
Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.
Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.
The integration allows Zoho Desk users to quickly get customers' profile and history call details on Zoho Desk while dealing with customer phone calls using their PBX extensions; it can also implement automatic ticket creation based on customer phone calls, so as to streamline the workflow of Zoho Desk users.
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